Because we know that relationship matters.

Read more about how Tooty will help you reach your company goals through performance assessments, secret shopper or call monitoring programs, and specially tailored training sessions and webinars.

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Dealing with difficult people

This half-day training session will provide tools to help your team effectively handle and de-escalate difficult customer conversations.

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Webinars

Tooty webinars are full of information and “how to” tips to help your employees improve performance, make more sales, or win over difficult customers.

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Secret Shopper: the key to perfecting the caller’s experience.

Tooty’s Secret Shopper program allows your employees to see themselves from a customer’s perspective. Do you know how your customers picture your company?

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Tooty Inc. Experts in evaluating customer experience and employee performance | Lori Miller

We have a genuine interest in the welfare and success of your employees, the citizens you serve and your organization. Our in-depth evaluation of your operation will provide solutions to ramp up performance, sales, and company image.

Making people aware of the need to change is an uphill battle; actually seeing change in people is a rarity. Tooty’s approach to training has impressive results when it comes to closing the sale, improving customer service, and raising the bar for employee performance. Organizations using Tooty’s uniquely-tailored training programs have enjoyed increased employee morale and bottom line results along with greater customer satisfaction.

“Thank you for all of the training and assistance over the years for our Customer Service personnel. You and your company have certainly had an impact on our success.” D. Chambliss, Waste Connections

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Looking for a program for your next event?

We offer fun and interactive sessions on how customers picture a company or organization based on its representatives over the phone, customer service, voice and attitude, team building, selling and negotiating skills.