I was 20 when I began working for the CFO of a trucking company. Lou was responsible for the financial stability of the company and I was his bookkeeper, file clerk, administrative assistant and gopher. Lou had a unique filing system which involved stacking paper and file folders in piles on his desk, the credenza and all available floor space around him. I personally thought it was a mess and wanted to help Lou get his act together. I rolled up my sleeves and marched into his office to grab the first pile I came across. Lou was busy working on the month end reports and I doubted he
Archive: 2013
An Unforgettable Customer Experience Isn’t a Good Thing
I went out with some friends for a burger the other night to a chain restaurant that resembles a 50’s diner. The service was slow, but we didn’t mind because we were busy talking. When the burgers arrived, I took a big bite of mine and began to remove the paper wrapper so I could get more. I was quite surprised to find a rubber glove tucked inside. We waved to our bubbly waitress and showed her the obviously worn glove wrapped up with my beef patty. She looked shocked and said she wasn’t going to “touch this one” and went to get her manager. Barry showed up with a big smile