2020 - Tooty Inc

Thankfulness

8 December 2020

Lori Miller, President, Tooty Inc.

When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level. I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.

Every organization has a similar testimony of their team’s resilience, persistence and unity. I reached out to some of our Tooty customers who were more than willing to share why they are so thankful for their teams. Be encouraged.

Pamela, New Mexico

I am thankful how the team has come together and even though we are physically distanced we are

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Attitude and Voice

28 September 2020

How many words does it take for you to determine if the customer on the other end of the line is in a bad mood? One? Maybe two? How many words do you need to speak before your customer decides that you will be happy to help, interested or that you don’t care? The way you interact over the phone sets the stage for what happens next. You can close a deal, be a hero or lose a customer.

The concept of associating a face to a phone voice is what Tooty calls Telepicting® and the way a customer pictures your representatives matters.

Customer service and sales representatives are critiqued

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Help for stressed and stretched managers and employees

25 March 2020

Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can show your customers that they care.”
Lynne Franklin, one of the Tooty Training ® team experts (neuroscience and business communication) provided Tooty employees and their families encouragement by sharing the following message of hope.
Lockdown

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Skills Based Program to Improve Customer Care

25 February 2020

Tooty Inc. provides solutions to reduce costly mistakes, improve customer care, and establish higher service standards.
Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’ skills as they interact

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