They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage. Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the operations team and to hesitantly suggest recovery will be attempted “hopefully tomorrow”. You should be better prepared. You can be better prepared. Your team can surprise your customers with their great attitudes and
Archive: 2024
Tooty Inc. Offers Skills Based Program to Improve Customer Care
Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards.
Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’
Kindness is Free- Throw it Around Like Confetti!
Customer service representatives are unique, one-of-a-kind, out of this world, agents of kindness! They talk to hundreds of customers who have a wide range of attitudes and personalities. Every phone call, every chat and every e-mail does provide an opportunity to showcase what makes your organization different.
Answering the Phone
1. Your customer will decide whether you will be helpful and kind in the first 5 seconds. That is about how long it will take you to say your greeting. Speak up, perk up and use your voice to uplift your customer.
2.
