Government
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Core Competencies
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- Tooty, Inc. supports government agencies with:
• Touchstone™ 360 Leadership Evaluations
• Coaching
• Workforce culture change
• Workforce skills assessment
• Secret Shopper and Customer experience assessments
• Curriculum development
• Instructor led classroom
• Conference Speaker
• Web-based training
• Morale and team building training
• Customer Service Excellence Employee Recognition Programs
• Contact center training
• Script development
• Train-the-trainer programs
Differentiators:
• Tooty unique trademarked processes:
Tooty Training®, Tooty Evaluations, Tooty Scripting, Tooty Telepicting®, Tooty Scoring, Touchstone 360
• 30+ years of experience in assessing employee skills, training and curriculum development
• 25 years in the waste management industry, using the Tooty Customer Service Excellence Program to:
• train 1,000+ customer service reps annually
• bring company scores up from 20% to 80%
• integrate 250 offices in the U.S. and Canada: rural, urban, call centers, small offices
all departments: customer service, sales, operations, accounting, human resources
• Phone call evaluations (secret shopper and monitored): >256,750
•Established 311 standards for the City of Fort Worth 3-1-1 call center
• Ongoing evaluation and training for Lee County Florida
• Unique, client-specific coaching programs for executives, new managers, and teams
Company Data:
Legal Name: Tooty, Inc.
DUNS: 607290574
CAGE: 7XUV0
NAICS: 611430, 485991, 485999, 541612, 541618, 541990, 561320, 561421
PSC: R410, R426, R499, R699, U001, U002, U008, U099
Certifications: For-Profit Organization, Woman-Owned Small Business, Economically Disadvantaged Woman-Owned Small Business, National Speakers Association, past president (Illinois chapter)
Accepts government credit and purchase cards.
CERTIFICATIONS- WOSB CERTIFIED BY WBENC
NAICS
541611 – Administrative Management and General Management Consulting
541612 – Human Resources Consulting
541613 – Marketing Consulting
541618 – Other Management Consulting Services
541810 – Advertising Agencies
541820 – Public Relations Agencies
541910 – Marketing Research and Public Opinion Polling
541990 – All other Professional, Scientific, and Technical Services
561110 – Office Administrative Services
561320 – Temporary Help Services
561422 – Telemarketing Bureaus and Other Contact Centers
561499 – All Other Business Support Services
561990 – All Other Support Services
611430 – Professional and Management Development Training
611699 – All Other Miscellaneous Schools and Instruction
State and Municipal
CERTIFICATIONS- DISADVANTAGED BUSINESS ENTERPRISE-ILLINOIS
Governmental Clients Include:
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- City of Ft. Worth
- Lee County Florida
- Orange County Transportation
- Rochester Genesee Regional Transit
