Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can show your customers that they care.”
Lynne Franklin, one of the Tooty Training ® team experts (neuroscience and business communication) provided Tooty employees and their families encouragement by sharing the following message of hope.
Lockdown
by Capuchin Franciscan Brother Richard Hendrick

Yes there is fear.
Yes there is isolation.
Yes there is panic buying.
Yes there is sickness.
Yes there is even death.
But,
They say that in Wuhan after so many years of noise
You can hear the birds again.
They say that after just a few weeks of quiet
The sky is no longer thick with fumes But blue and grey and clear.
They say that in the streets of Assisi
People are singing to each other
across the empty squares,
keeping their windows open
so that those who are alone
may hear the sounds of family around them.
They say that a hotel in the West of Ireland
Is offering free meals and delivery to the housebound.
Today a young woman I know
Is busy spreading fliers with her number through the neighborhood
So that the elders may have someone to call on.
Today Churches, Synagogues, Mosques and Temples are preparing
To welcome and shelter the homeless, the sick, the weary
All over the world people are slowing down and reflecting
All over the world people are looking at their neighbors in a new way
All over the world people are waking up to a new reality
To how big we really are.
To how little control we really have.
To what really matters.
To Love.
So we pray and we remember that
Yes there is fear.
But there does not have to be hate.
Yes there is isolation.
But there does not have to be loneliness.
Yes there is panic buying.
But there does not have to be meanness.
Yes there is sickness.
But there does not have to be disease of the soul
Yes there is even death.
But there can always be a rebirth of love.
Wake to the choices you make as to how to live now.
Today, breathe.
Listen, behind the factory noises of your panic
The birds are singing again
The sky is clearing,
Spring is coming,
And we are always encompassed by Love.
Open the windows of your soul
And though you may not be able
To touch across the empty square,
Sing.

To help leaders deal with the pandemic, Ms. Franklin created the “Remote Leadership Series”: three interactive training webinars to help people manage their remote teams.

Ms. Franklin double-majored in psychology and English and earned a master’s degree in liberal studies. She takes complex topics—neuroscience and business communication—and creates simple techniques people can use right away. Her TEDx Talk, “Read Their Bodies to Read Their Minds,” has gone viral, with over 3.2 million views.