People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.  

Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of customer conversations every year and have found that often times the calls stacking up in the queue are due to individuals being poorly trained on product and service information and being unsure of the protocols for resolving issues.

Passing or transferring a customer from one person or department to another is a diagnosis of poor training and poor internal communication.  Companies create angry customers and escalated situations when there is not a One Call Does It All program in place that trains and empowers every employee to give complete assistance to a customer.

A.I. posing as a real person does not fool anyone. It doesn’t make your customers feel valued. It doesn’t set your company apart for having high customer care standards.  A.I. makes people mad.

Customer testimonial:

Dear Tooty Inc. Team,

On behalf of our Waste Connections family, we want to express our deepest gratitude for the outstanding service you’ve provided over the past 18 years.  Your commitment to excellence has been a tremendous help to our Customer Service group.

The knowledge and insights gained through your program has been invaluable, contributing significantly to the growth and success of our customer service teams.

We want to acknowledge and appreciate the dedicated support and services you’ve provided to our organization.

Your partnership has been instrumental in shaping the way we approach customer service, and we are truly grateful for the positive impact you had on our teams over the years.

T. Adams, Corporate Customer Engagement Manager

For more information on our customized training, secret shopper programs and scored performance evaluations, contact: Lori Miller, President, through phone or email. lori_miller@tootyinc.com